Frequently asked questions
Do you offer refunds?
We currently do not offer returns, refunds or exchanges for change of mind. However, in the rare circumstance that your order arrives damaged, we will arrange for a replacement order to be sent to you. Please email us at girlsame.paintbynumbers@gmail.com within 30 days along with evidence.
How long will it take for my order to arrive?
Orders are usually processed within 1 to 3 business days. From there, depending on your location and what shipping method you selected at check out, it could arrive between 1 to 7 business days. You will receive an email with tracking information.
Can I ship internationally?
At the moment, we are only shipping within Australia.
How much does shipping cost?
We offer free standard shipping on orders over $75.00. Otherwise, we have a standard rate of $10.00 and an express rate of $15.00. For those of you who don't know, shipping is actually more expensive than this, but most small businesses (like mine) absorb the extra shipping costs.